Refund policy
RETURN & REFUND POLICY
Returns & Exchanges
We accept returns and exchanges within 7 days of delivery.
To be eligible for a return or exchange:
- Items must be unused
- Products must be in their original condition
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment.
Please allow up to 4 weeks for the refund to be completed. This includes:
- 5–10 business days for return shipping
- 3–5 business days for inspection and processing
- 5–10 business days for your bank to process the refund
Non-Refundable Items
We do not accept returns or issue refunds for:
- Used products
- Any items not in original condition
Defective Products
If you believe you received a defective product (such as excessive shedding, tangling, or split ends), you must contact us within 15 days of delivery.
To qualify:
- The product must be unused and not installed
- Hair must not be cut, sewn, altered, or chemically processed
All defective claims are subject to an inspection process before approval.
How to Start a Return
To initiate a return, exchange, or defect claim, please contact:
installmehair@gmail.com